Portfolio Highlights
- Over 72 hours time saved | Built automated transcription and data management pipeline.
- 63% boost in request cycle | Integrated Salesforce smartform and optimized workflow for badge format turn-around.
- 35% Increase in Workflow Efficiency | Created 12 Gen-AI voice prompts to expand accessibility and optimize user experience.
- 384% velocity boost | Scaled Scrum across 8 engineering teams, aligning backlog scope with delivery capacity.
- 67% boost in User Story quality compliance | Standardized requirements documentation by authoring 3 user story templates (technical, functional, general) and defining acceptance criteria benchmarks across enterprise pillars.
- Achieved 100% release standards compliance | Defined release quality checks and definition of done.
- Boosted RTO by 6 days | Refined Disaster Recovery protocol, authored devops and emergency procedure documentation.
- 45% boost in onboarding ramp-up | Chaired new product training across Implementation, Sales, Service, and Support, releasing 4 LMS modules for training and continuous learning.
- Developed and shipped 2 post-launch UX enhancements to boost user adoption | Released two high-impact enhancements that increased workflow efficiency by 48%, enabling data submission at multiple points in the workflow.
- 2.1M first-year revenue new product launch | Achieved GTM status 1-month early, defining MVP, parity, and enhancements to streamline adoption.
- Launched Pendo across SaaS + mobile in 6 weeks | Partnered with offshore teams to define full SXM taxonomy (Areas, Pages, Features) and RBAC metadata, achieving 100% telemetry coverage and 156% lift in mobile campaign response above target.
I’m passionate about empowering clients to craft solutions and implement strategies that connect, secure, and streamline data, systems and collections to create measurable business impact.