Wired2Win

Master Apps & Tools Initiative

35% reduction in core app/feature onboarding

Wired2Win Master Apps & Tools Learning Sessions

  • Identified apps & tools focus for session and module

    - Analyzed user survey data and ranked the top 5 most reported issues using or leveraging advanced features of a core app or tool.

    - Developed core training session focus based on ranked severity of feature difficulty.

    - Identified most popular feature tools for lunch-n-learn sessions to present.

    - Highlighted advanced features to spotlight in a separate module or focused deep dive session.

  • Designed training session format, direction and content

    - Collaborated with the Master Apps & Tools Team to assign app or tool feature for presentation, and delegate lunch-n-learn hosting segments.

    - Partnered with UX Leadership to design engaging learning session and LMS module content.

  • Published knowledge repository and learning module content

    - Authored three lunch-n-learn session segments.

    - Developed three curated demo and resources for Users to leverage via LMS/eLearning platform and knowledge library.

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