Badge Cycle Optimization - symplr

63% faster cycle (22.25 -> 8.33 days) | Single Salesforce intake path

Multi-team badge requests stalled on missing specs and badge-tech Vs. reader-module mismatches

  • 63% faster cycle

    Average turn-around reduced from 22.25 → 8.33 days.

  • Single intake path

    Salesforce smart-form with required fields + validations implemented.

  • Pre-flight checks

    Acceptance Criteria (AC) pre-flight checks to validate badge technology Vs. reader module before development.

  • Automated task creation

    Dev analysis + verification task generation in ADO based on triggers and internal process checks.

Process Optimization

Cycle Time

Average Badge Analysis Cycle

-63% cycle time (22.25 -> 8.33 days
Next

Onboarding Enablement